Terms of purchase

Seller and person in charge: Pablo Artiles Del Toro, ID/Tax ID 42275935A, operating under the trade name Niebla’s House. Domicile and returns address: Avinguda dels Tarongers, 16, 46011 Valencia, Spain. Contact: info@nexbrokers.es. Phone: 648 663 308.

Catalog and requests

Items identified as "Upon quote" show a proposal and a guideline price. Sending a request does not create a purchase, reservation, or subscription and does not incur any charge. We will confirm the reference, options, composition or materials, total price, availability, and lead time in a proposal that you may accept or reject. Simulations are identified and do not prove the existence of a manufactured variant.

Purchase and price

Items with enabled purchasing can be added to the cart. Check quantities, variants, details, and the total before confirming payment. The final payment button implies an obligation to pay. Prices are expressed in euros; applicable taxes and additional costs are shown before contracting. We will not add charges that have not been accepted. Confirmation and orders are registered on Shopify; you may request a copy by email. The contract is concluded in Spanish.

Delivery and customization

The destination, cost, and lead time will be communicated before accepting each order. If a supplier prepares the shipment, the seller remains responsible for the contract. We will not change the product or the customization without your agreement. If we cannot fulfill the contract, we will inform you and apply the legally provided rights and refunds. Customization does not eliminate the warranty or rights for lack of conformity.

Promotions and gift cards

The 10% welcome discount is aimed at new customers who voluntarily subscribe to the newsletter; one use per customer on the first purchase and cannot be combined with other discounts. The conditions and eligible products of the received code prevail in as much as they respect regulations. Unsubscribing from emails does not imply a penalty. Packs will show their components and agreed price; savings based on invented prices will not be advertised.

The digital gift card allows you to apply its balance in our store to items with enabled purchasing. It is delivered by email after payment confirmation, can be used for several purchases until its balance is exhausted, and has no expiration date set by the store. It does not generate availability for "Upon quote" items. Refunds and withdrawals are managed in accordance with regulations; one is not forced to accept balance as a substitute for a legally due refund.

Custom nutrition

The questionnaire requests an individual proposal. It does not activate recurring payments. Any future subscription will require information and express acceptance regarding price, quantity, frequency, delivery, and cancellation. The questionnaire and editorial content do not constitute a diagnosis, treatment, or veterinary diet. Decisions regarding illnesses or therapeutic diets must be reviewed with your veterinarian.

Support and rights

For inquiries or complaints, use the email or address provided. We will acknowledge receipt and respond within the applicable time frames. These conditions do not limit the inalienable rights of the consumer. Spanish law and the competent bodies corresponding according to regulations apply, without imposing on the consumer a jurisdiction different from the legal one. Also consult the returns policy.