Privacy policy

Seller and person in charge: Pablo Artiles Del Toro, ID/Tax ID 42275935A, operating under the trade name Niebla’s House. Domicile and return address: Avinguda dels Tarongers, 16, 46011 Valencia, Spain. Contact: info@nexbrokers.es. Phone: 648 663 308.

Data and purposes

We process the data you provide to us: name and contact information, address and orders, customization options, information about your animal necessary for a proposal, messages, and communication preferences. Shopify and payment providers process the necessary browsing, security, and payment data; we do not store your full card number in our catalog.

We manage orders, quotes, customer service, delivery, and tax obligations. The legal basis is the execution of the contract or requested pre-contractual measures and compliance with legal obligations. The security and fraud prevention controls provided are based on legitimate interest, while respecting your rights. The newsletter, news, and campaigns are sent with your consent, which you can withdraw at any time by unsubscribing from the email or writing to us.

Providers and recipients

We use Shopify to host and manage the store and communications, Shopify Inbox for customer service, and Judge.me to collect and display reviews. Payment and shipping companies receive only the data necessary for their function. Collaborators who prepare orders may access the necessary delivery data. Public administrations will receive data when required by law. We do not sell your data or publish your email next to a review.

These services may process data outside the European Economic Area. Transfers will be made with the appropriate safeguards, such as adequacy decisions or standard contractual clauses. You can request information about recipients and safeguards. See also Shopify's privacy policy and Judge.me's privacy policy.

Shopify Network Intelligence is enabled on the store. Shopify may combine certain interaction data with data from other stores to improve features, personalization, and ad targeting, in accordance with its terms and applicable privacy preferences. See Shopify's privacy information.

Retention and rights

We retain data for as long as necessary for the request or commercial relationship and, subsequently, during the periods of legal obligations and possible liabilities. The subscription is kept as long as it remains active; after unsubscribing, we will maintain the minimum necessary to respect it and justify consent where applicable. We do not use the questionnaire to make automated decisions that produce legal effects: proposals are reviewed individually.

You may request access, rectification, erasure, objection, restriction, and portability where applicable. Write to the indicated contact; we may request proportionate identity verification. You may withdraw your consent without affecting prior processing and file a complaint with the Spanish Data Protection Agency (AEPD). Mandatory fields are necessary to respond to or process your request; the others are voluntary.

Cookies

Necessary cookies enable the shopping cart, session, security, and preferences. Analytical or advertising cookies that require consent should not be activated until you grant it in the preference manager. You can reject non-necessary cookies and change your decision from "Cookie Preferences" in the footer. Your choice does not prevent you from browsing the catalog or requesting assistance.

Reviews

We only identify a review as a verified purchase when the tool links it to a real order. External reviews are attributed to their platform and do not receive our own verified purchase status for that reason. You can contact us to exercise your rights regarding data included in a review.