Personalization and custom products
Seller and person in charge: Pablo Artiles Del Toro, ID/Tax ID 42275935A, operating under the trade name Niebla’s House. Domicile and return address: Avinguda dels Tarongers, 16, 46011 Valencia, Spain. Contact: info@nexbrokers.es. Phone: +34 648 663 308.
Catalog and requests
Items identified as "Quote required" display a proposal and an indicative price. Submitting a request does not generate a purchase, reservation, or subscription and does not incur a charge. We will confirm the reference, options, composition or materials, total price, availability, and lead time in a proposal that you may accept or reject. Simulations are identified as such and do not prove the existence of a manufactured variant.
Purchase and price
Items with purchase enabled can be added to the cart. Review quantities, variants, details, and totals before confirming payment. The final payment button implies an obligation to pay. Prices are expressed in euros; applicable taxes and additional charges are shown before contracting. We will not add charges that have not been accepted. The confirmation and the order are recorded in Shopify; you may request a copy via email. The contract is executed in Spanish.
Delivery and customization
The destination, cost, and lead time will be communicated before accepting each order. If a supplier prepares the shipment, the seller remains responsible for the contract. We will not change the product or the customization without your agreement. If we cannot fulfill the contract, we will inform you and apply the legally provided rights and refunds. Customization does not eliminate the warranty or rights regarding lack of conformity.
Promotions and gift cards
The 10% welcome discount is aimed at new customers who voluntarily subscribe to the newsletter; one use per customer on the first purchase and cannot be combined with other discounts. The conditions and eligible products of the received code prevail as long as they comply with regulations. Unsubscribing from emails does not imply a penalty. Bundles will show their components and agreed price; no savings based on invented prices will be advertised.
The digital gift card allows you to apply its balance in our store to items with purchase enabled. It is delivered by email after payment confirmation, can be used across multiple purchases until the balance is exhausted, and has no store-set expiration date. It does not generate availability for "Quote required" items. Refunds and withdrawals are managed in accordance with regulations; you are not required to accept store credit as a substitute for a legally due refund.
Customized nutrition
The questionnaire requests an individual proposal. It does not activate recurring payments. Any future subscription will require information and express acceptance regarding price, quantity, frequency, delivery, and cancellation. The questionnaire and editorial content do not constitute a diagnosis, treatment, or veterinary diet. Decisions regarding illnesses or therapeutic diets must be reviewed with your veterinarian.
Customer service and rights
For inquiries or complaints, use the email or address indicated. We will acknowledge receipt and respond within the applicable time frames. These conditions do not limit the inalienable rights of the consumer. Spanish legislation and the competent bodies corresponding to the regulations apply, without imposing on the consumer a jurisdiction other than the legal one. Please also consult the returns policy.